Get answers to your questions.
Fiber optic is a type of high-speed broadband Internet transmission technology made out of long, thin strands of glass, known as fiber. Many consider fiber optic a better technology because you can send large volumes of information over longer distances allowing you to stream videos, play games online, and view you favorite websites without buffering or slowing down. Fiber Internet speeds will be dependent upon the level of your subscription.
Broadband internet service is defined as 25 Mbps service and greater. It is the most desirable form of internet access because of its high access speeds. It can be accessed in four different forms: fiber optic, DSL (or Digital Subscriber Line), cable and satellite. The old dial-up connection is the only non-broadband internet service available. DSL may be faster than dial-up, but it does not typically provide broadband service up to the minimum 25 Mbps definition of broadband. Fiber optic is the superior way to receive high-speed internet service, but its availability is severely limited in Tri-County’s service territory.
TriCoLink is a wholly owned subsidiary of Tri-County Electric Cooperative Corporation. As a separate company, TriCoLink is therefore managed separately from the cooperative.
We will be offering high-speed internet and telephone through fiber optic technology.
Providing reliable and cost-effective service is our top priority. Unfortunately, the completion of this project will not be an immediate process. Please bear with us as we work to bring high quality internet and telephone services to your area. To follow along with TriCoLink’s progress, visit our Project Overview/Time line page
No. The construction crews are preparing the network to go live once construction in the area is complete. A representative will contact you to schedule an appointment for an in-home installer to return, finalize the connection, and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.
No, contractors will be doing all the work outside of your property, including attaching the box to the side of your home, but they will not need entry into your home at that time. However, once construction of your fiber line has been completed, a representative will be contacting you to schedule a specific date and time for your inside installation. We will need access inside your location to complete your install so we will need someone present at that time.
No, you will be required to pay a one time $100 installation fee prior to getting services.
Internet and telephone will be offered to all of the members of Tri-County Electric Cooperative, Inc.
TriCoLink is providing high quality service at affordable rates. Our rates are competitive and stable. There is no “introductory rate” change that will switch six months or a year later. We strive to keep our service simple, transparent and affordable. Please refer to our Residential and Commercial pages for more information.
TriCoLink is not offering cable television packages. However, TriCoLink’s Fiber-To-The-Home (FTTH) service supports streaming television into your home. Streaming technology is available from multiple outlets across the internet through additional subscription services not bundled with TriCoLink’s FTTH services.
No, TriCoLink is not providing media streaming devices. However, our FTTH services will provide the internet connection needed to support streaming technology. Many vendors are offering devices which support streaming technology.
Data usage is unlimited and delivered at your selected speed (Mbps or Gbps). TriCoLink will not limit the total amount of data that our members can upload/download each month.
If overhead electric service is available, we will follow the same route. If electric service to your home or business is underground, we will use the existing route where possible. If necessary, TriCoLink will trench new underground service to the home or business.
TriCoLink will never sell your information to third parties.
No, TriCoLink will not provide you with an email account. You can choose from any of the email providers you wish.
Fiber Phone, or Voice over Internet Protocol (VoIP), is a method of voice communication via the Internet. VoIP is a clearer form of communication that provides a range of advanced features and functionality. TriCoLink offers phone service for both residential and commercial purposes.
Modems will be leased from TriCoLink and are included in your monthly plan price. TriCoLink will install the modem, provide technical support if any problems develop, and replace your modem as needed.
Before signing for service with TriCoLink, we recommend that you speak to your provider for information and requirements about successfully fulfilling/canceling your current contract without incurring extra costs.