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Frequently Asked Questions

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  1. About Us
  2. Frequently Asked Questions

Get answers to your questions.

What is Fiber?

Fiber optic is a type of high-speed broadband Internet transmission technology made out of long, thin strands of glass, known as fiber. Many consider fiber optic a better technology because you can send large volumes of information over longer distances allowing you to stream videos, play games online, and view you favorite websites without buffering or slowing down. Fiber Internet speeds will be dependent upon the level of your subscription.

What is broadband?

Broadband internet service is defined as 25 Mbps service and greater. It is the most desirable form of internet access because of its high access speeds. It can be accessed in four different forms: fiber optic, DSL (or Digital Subscriber Line), cable and satellite. The old dial-up connection is the only non-broadband internet service available. DSL may be faster than dial-up, but it does not typically provide broadband service up to the minimum 25 Mbps definition of broadband. Fiber optic is the superior way to receive high-speed internet service, but its availability is severely limited in Tri-County’s service territory.

Is TriCoLink part of Tri-County Electric Cooperative?

TriCoLink is a wholly owned subsidiary of Tri-County Electric Cooperative Corporation. As a separate company, TriCoLink is therefore managed separately from the cooperative.

What Services Will TriCoLink Provide?

We will be offering high-speed internet and telephone through fiber optic technology.

When will these services be available to me?

Providing reliable and cost-effective service is our top priority. Unfortunately, the completion of this project will not be an immediate process. Please bear with us as we work to bring high quality internet and telephone services to your area. To follow along with TriCoLink’s progress, visit our Project Overview/Time line page

Will the network be active once the construction crew leave my community?

No. The construction crews are preparing the network to go live once construction in the area is complete. A representative will contact you to schedule an appointment for an in-home installer to return, finalize the connection, and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.

Do I need to be present when construction crews are working in my community or on my property?

No, contractors will be doing all the work outside of your property, including attaching the box to the side of your home, but they will not need entry into your home at that time. However, once construction of your fiber line has been completed, a representative will be contacting you to schedule a specific date and time for your inside installation. We will need access inside your location to complete your install so we will need someone present at that time.

Will I be required to pay a deposit?

No, you will be required to pay a one time $100 installation fee prior to getting services.

Who will be eligible for TriCoLink?

Internet and telephone will be offered to all of the members of Tri-County Electric Cooperative, Inc.

How much will these services cost?

TriCoLink is providing high quality service at affordable rates.  Our rates are competitive and stable.  There is no “introductory rate” change that will switch six months or a year later.  We strive to keep our service simple, transparent and affordable.  Please refer to our Residential and Commercial pages for more information.

Will TriCoLink offer cable television services?

TriCoLink is not offering cable television packages.  However, TriCoLink’s Fiber-To-The-Home (FTTH) service supports streaming television into your home.  Streaming technology is available from multiple outlets across the internet through additional subscription services not bundled with TriCoLink’s FTTH services.

Will TriCoLink provide Media Streaming Devices?

No, TriCoLink is not providing media streaming devices.  However, our FTTH services will provide the internet connection needed to support streaming technology. Many vendors are offering devices which support streaming technology.

Will there be any data caps?

Data usage is unlimited and delivered at your selected speed (Mbps or Gbps). TriCoLink will not limit the total amount of data that our members can upload/download each month.

How will TriCoLink run fiber to my location?

If overhead electric service is available, we will follow the same route. If electric service to your home or business is underground, we will use the existing route where possible. If necessary, TriCoLink will trench new underground service to the home or business.

Will you sell my browsing information?

TriCoLink will never sell your information to third parties.

Will there be email accounts with my TriCoLink account?

No, TriCoLink will not provide you with an email account. You can choose from any of the email providers you wish.

What is Fiber Phone?

Fiber Phone, or Voice over Internet Protocol (VoIP), is a method of voice communication via the Internet. VoIP is a clearer form of communication that provides a range of advanced features and functionality. TriCoLink offers phone service for both residential and commercial purposes.

Do I need to purchase a modem?

Modems will be leased from TriCoLink and are included in your monthly plan price. TriCoLink will install the modem, provide technical support if any problems develop, and replace your modem as needed.

What if I'm under contract with another provider?

Before signing for service with TriCoLink, we recommend that you speak to your provider for information and requirements about successfully fulfilling/canceling your current contract without incurring extra costs.

 

Don't see your question?

                                                                 We are happy to help you with any questions you have regarding your service needs.

                                                                   Contact us through our form or give us a call at 877-874-1215

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Terms of Service and Policies

                                    

Internet & Phone Terms and Conditions    

 Privacy Policy                                              

Acceptable Use Policy (AUP)                         

Internet Transparency Policy

Copyright Infringement

 

Phone Service

Phone Documentation Online Form

Battery Backup

911 Disclaimer

Enhanced 911 Address Update and Verification Form

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Contact Info

TriCoLink Phone Number:  877-LINKTCE/ 877-5465823

Technical Support Phone Number: 803-805-7235

TriCoLink Payment Mailing Address: PO Box 217 St. Matthews, SC 29135-0217

TriCoLink Email Address: TriCoLink@tce.coop

 

©2025 TriCoLink. Linking you to the world, one connection at a time.

  • About Us
    • Overview
    • Frequently Asked Questions
    • Career Opportunities
    • Benefits of Fiber Internet
  • My Account
    • Manage My Account
    • 2025 TriCoLink Billing Calendar
    • Payment Portal
    • Payment Options
    • CPNI Opt-Out Form
    • Phone Documentation Online Form
    • International Calling Request
    • Automatic Bank Draft Form
    • Landlord/Property Owner Authorization Form
  • Service Plans & Pricing
    • Residential Internet & Phone
    • Business Internet & Phone
    • Lifeline
    • TriCoLink Service Fees
    • TriCoLink Business Internet/Phone Inquire Form
  • Sign-Up
    • One-Time Installation Fee (12-Month Payment Plan)
    • Check Availability/Sign-Up
    • Non-Member Application
  • Support
    • Technical Support
    • Support FAQ
    • Speed Test
    • Internet & Phone Terms and Conditions
    • Phone Battery Back-Up
    • Enhanced 911 Address Update and Verification Form
    • Cloud Services Portal User Quick Reference Guide
    • Phone Features Quick Reference
    • Phone(Complete Cloud Services Portal User Guide)
    • Residential Phone (Complete User Guide)
    • Business Phone(Complete User Guide)
    • Virtual Fax User Guide
  • News & Updates
    • News
    • Project Overview/Timeline
  • Tri-County Electric Cooperative